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So much for HP technical support. Friday afternoon the status according to the status team was that they had replaced my "systemboard" and was going through some final test and to be sent out Saturday. I received it today to find they returned it unrepaired because they couldn't contact me for some permission. wtf. I never once received a phone call nor an email.
They claimed to have done some 22 point service evaluation. It would be nice to see a report of it to show that at least they did something and not just send my laptop back. Imagine going for a medical test and the lab just says we did the tests.
When I called and asked about my call on Friday (which was noted down, as have access to my case online), he began to explain HP has a repair department and status department. No outsider can contact the repair department. ok............ but that still doesn't solve my problem of a non-working laptop that's barely six months old. He asked me to send it over again. What am I stupid?! yeah... no cost for me. But how can he guarantee that it won't happen again!
So even though I have an international warranty that has on-site service for one year, I walked myself to the service center and dropped the laptop off. I hope this works. Am sure somehow they will manage to squeeze some money out of me claiming non-warranty repair.
At this point i just want to get it fixed so I can get access to my things! hrrmpphh.....
But what I am happy about is to be in a country or city, where the pedestrian has the right of way. It's amazing. Cars actually stop way before the pedestrian crossing. wow....
They claimed to have done some 22 point service evaluation. It would be nice to see a report of it to show that at least they did something and not just send my laptop back. Imagine going for a medical test and the lab just says we did the tests.
When I called and asked about my call on Friday (which was noted down, as have access to my case online), he began to explain HP has a repair department and status department. No outsider can contact the repair department. ok............ but that still doesn't solve my problem of a non-working laptop that's barely six months old. He asked me to send it over again. What am I stupid?! yeah... no cost for me. But how can he guarantee that it won't happen again!
So even though I have an international warranty that has on-site service for one year, I walked myself to the service center and dropped the laptop off. I hope this works. Am sure somehow they will manage to squeeze some money out of me claiming non-warranty repair.
At this point i just want to get it fixed so I can get access to my things! hrrmpphh.....
But what I am happy about is to be in a country or city, where the pedestrian has the right of way. It's amazing. Cars actually stop way before the pedestrian crossing. wow....
